How can we help?

With a code sent to your e-mail, or with your Google or Apple account. For the code, enter your e-mail address in Shawk, then the code from the e-mail.

Not in the installed apps: without an account your map stays on your device. Sync, version history and purchases need an account, and the web version always needs one.

When you ask for an e-mail code, Cloudflare Turnstile runs a short check to tell that the request is not from a bot. We only receive a pass or fail answer.

Yes. Your changes are saved on your device first. With an account, your maps sync across all your devices.

Yes, on every plan: a map syncs up to 10,000 nodes. A map over the limit stops syncing; it keeps working on that device, can always be exported, and nothing is deleted. Sync resumes by itself once the map is back under the limit.

In the iPhone, iPad and Android apps through the App Store or Google Play. On the web and desktop through Paddle.com, the merchant of record for those sales.

Yes. Premium belongs to your Shawk account, so it applies on every device where you sign in with that account.

The yearly plan comes with a 7-day free trial. Cancel before it ends and you are not charged.

Any time before renewal, where you bought Premium:

• App Store: in the App Store's subscription settings on your iPhone or iPad.
• Google Play: in Google Play's subscription settings.
• Web and desktop: in Shawk, Premium › Manage subscription opens Paddle's subscription page.

Premium stays until the end of the current period; then the plan returns to Free and your data stays as it is.

• Web and desktop (Paddle): within 14 days of the first purchase or a renewal you can ask for a full refund, no reason needed, through the link in your Paddle receipt or by writing to support@shawkmap.com.
• App Store and Google Play: Apple and Google handle refunds under their own rules, at reportaproblem.apple.com and in Google Play › Payments & subscriptions.

Details are in the refund policy.

In the app: Settings › Export. You can export on every plan, also after a subscription ends and when a map is over the sync limit.

In the app: Settings › Account › Delete account; you can export your map on the same screen first. Without the app, write “Delete my account” to privacy@shawkmap.com from your account's e-mail address.

A subscription bought in the App Store or Google Play is not cancelled with the account; cancel it in the store. A web or desktop subscription through Paddle is cancelled with the account.

All the steps and what is deleted: Delete your account.